Williams Chimney Services

Chimney Sweep | Cowls | Caps

Privacy & Cookies Policy

Part 1: Personal information and privacy

1. Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1.2     By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.3     This Privacy Policy is a part of our Terms and Conditions; by agreeing to Terms and Conditions you also agree to this Policy. In the event of collision of terms used in Terms and Conditions and Privacy Policy, the latter shall prevail.

2. Definitions

  • Personal Data – any information relating to an identified or identifiable natural person.
  • Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
  • Data subject – a natural person whose Personal Data is being Processed.
  • Child – a natural person under 16 years of age.
  • We/us – BPS PLUS LIMITED

2.1 Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

2.2 Data Subject’s rights

The Data Subject has the following rights:

(a)    Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

(b)    Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

(c)    Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

(d)    Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

(e)    Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

(f)    Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

(g)    Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

(h)    Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

(i)    Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

(j)    Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

(k)    Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

3. Collecting personal information

3.1     We may collect, store and use the following kinds of personal information:

(a)     information about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)     information that you provide to us when registering with our website (including your email address);

(c)     information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your email address);

(d)     information relating to any purchases you make of our goods (including your name, delivery address, telephone numbers and email address);

(e)     information that you post to our website for publication on the internet (including your user name, profile pictures and reviews);

(f)      information contained in or relating to any communications that you send to us (including the communication content and meta data associated with the communication); and

(g)     any other personal information that you choose to send to us;

(h)     We do not intend to collect or knowingly collect information from children. We do not target children with our services

3.2     Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

4. Using your personal information

4.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2     We may use your personal information to:

(a)     administer our website and business;

(b)     personalise our website for you;

(c)     enable your use of the services available on our website;

(d)     send you goods purchased through our website;

(e)     send statements, invoices and payment reminders to you, and collect payments from you;

(f)      send you non-marketing commercial communications;

(g)     send you email notifications that you have specifically requested;

(h)     send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(i)      send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j)      provide third parties with statistical information about our users;

(k)     deal with enquiries and complaints made by or about you relating to our website;

(l)      keep our website secure and prevent fraud; and

(m)    verify compliance with the terms and conditions governing the use of our website;

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

(a)    the link between purposes, context and nature of Personal Data is suitable for further Processing;

(b)    the further Processing would not harm your interests and

(c)    there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

4.3     We will not supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4.4     All our website financial transactions are handled through our payment services provider, Stripe. You can review the provider's privacy policy here. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

5. Disclosing personal information

5.1     We may disclose your personal information to any of our employees, officers, insurers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2     Members of our team have access to the information you provide us. For example, our website Administrators can access:

(a)     Order information like what was purchased, when it was purchased and where it should be sent, and

(b)     Customer information like your name, email address, and billing and shipping information.

5.3     We may disclose your personal information:

(a)     to the extent that we are required to do so by law;

(b)     in connection with any on-going or prospective legal proceedings;

(c)     in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)     to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)     to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4     Except as provided in this policy, we will not provide your personal information to third parties.

6. Who else can access your Personal Data

6.1.    We do not share your Personal Data with strangers.

6.2.    We may partner with third-party companies to deliver content or provide services and support to you.

6.3.    When you use these services, your personally identifiable information may be collected by them, and the responsibility of protecting your data falls under their privacy policy. Below is a list (not limited to) of the third-party companies we use and their privacy statement:

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data.

7. Retaining personal information

7.1     This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

7.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3     Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)     to the extent that we are required to do so by law;

(b)     if we believe that the documents may be relevant to any on-going or prospective legal proceedings; and

(c)     in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

8. Security of your personal information

8.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

8.3     We do not process electronic financial transactions directly through our website. All our website financial transactions are handled through our payment services provider, Stripe.

8.4     You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

8.5     You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8.6.    Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

9. Amendments

9.1     We may update this policy from time to time by publishing a new version on our website.

9.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

10. Your rights

10.1     If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Visit our Privacy Tools page for further details.

10.2     We may withhold personal information that you request to the extent permitted by law.

10.3     You may instruct us at any time not to process your personal information for marketing purposes.

10.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

11. Third party websites

11.1   Our website includes hyperlinks to, and details of, third party websites.

11.2   We have no control over, and are not responsible for, the privacy policies and practices of third parties.

12. Updating information

12.1   Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

Part 2: Cookies

1. About cookies

1.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2     Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

1.4     Choosing to disable cookies may hinder your use of certain functions.

2. We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible.
  • Tracking cookies – these cookies are used to stores some additional tracking information when an order is fulfilled.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform.

3. Cookie Table

Cookies that we commonly use are listed below. This list is not exhaustive, but describes the main reasons we typically set cookies.

No Cookies used on this site.

 

Part 3: Contact Information

1. Our details

1.1     This website is owned and operated by BPS PLUS LIMITED.

1.2     We are registered in England and Wales under registration number 5936592, and our registered office is at:
Griffins Court
24-32 London Road
Newbury
Berkshire
RG14 1JX

1.3     Our principal place of business is at:
Robin Lodge
Part Lane
Swallowfield
Reading
RG7 1TB

1.4     As a company we do not have a data protection officer, but our admin team can help with any data protection query. If you have any concerns or questions about how we protect your privacy, please contact the team at: [email protected]

2. Supervisory Authority

Email: [email protected]
Phone: +44 1625 545 700

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made 10/09/2019.